Privacy Policy

Last updated: 16 October 2026

Xotic Concrete Solutions ("we", "us") respects your privacy. This policy explains what personal information we collect through this website (xoticconcrete.com.au), how we use it and how you can contact us about it. We aim to handle your information in line with the Australian Privacy Principles.

What we collect

When you send us an enquiry through the form on this website, we collect your name, phone number, company name (if you add one), suburb, the job details you give us (such as the type of work, the approximate size of the area and the existing surface) and any photos you choose to upload. Any photos you upload are only used to understand and quote the job.

When you call or email us, we collect the details you give us in that conversation.

When you visit the website, some information is collected automatically through cookies and similar tools. See "Cookies and tracking" below.

How we use it

We use your information to:

• respond to your enquiry, prepare a quote and contact you about it by phone, text or email
• carry out and follow up on any work you book with us, including sending invoices
• ask for feedback or a review after a job
• understand which of our ads and pages work, so we can improve them

We will not add you to a marketing mailing list without your permission, and we do not sell or rent your personal information to anyone.

Who we share it with

We only share your information with the services that help us run this website and respond to you:

• Vercel, which hosts this website.
• Resend, which delivers the enquiry email to us.
• SAL Marketing Group, our marketing agency, which manages this website and our advertising and receives a copy of each enquiry so it can make sure enquiries reach us.

We may also share information where the law requires it.

Cookies and tracking

This website uses the following tools, which use cookies or similar technology:

• Google Analytics and Google Tag Manager, to understand how visitors use the site (for example which pages are viewed, the device used, approximate location and how you found us).
• The Meta pixel (Facebook and Instagram), to measure our ads and show them to people who are likely to be interested.

You can block or delete cookies in your browser settings. You can also opt out here:

• Google Analytics: tools.google.com/dlpage/gaoptout
• Google ad personalisation: myadcenter.google.com
• Facebook and Instagram ad preferences: facebook.com/adpreferences

Storage outside Australia

Some of the services above store information on servers outside Australia, mainly in the United States. We use well-known providers that protect the information they hold.

Keeping your information safe

We take reasonable steps to protect your information from loss, misuse and unauthorised access. We keep it for as long as we need it to respond to you and do the work, and for as long as the law requires us to keep business records.

Accessing or correcting your information

You can ask to see, correct or delete the personal information we hold about you by contacting us using the details below. We will respond within 30 days.

Questions and complaints

If you have a question or a concern about how we have handled your information, please contact us first:

• Email: xoticconcrete@gmail.com
• Phone: 0459 280 792

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.